Factual corrections, privacy enquiries, partnership questions and general feedback: this page gives the right address and the response time to expect for each.
To be clear, we are not Neospin Casino. This is an independent review site that covers Neospin and, for the time being, nothing else. We run no part of the casino, hold none of your account, and have no power to process a deposit, reverse a withdrawal or overturn a KYC decision for you. Where the problem is account-related, a stalled payout, a locked account, a disputed bonus, your first stop is the casino live chat, with the Curaçao Gaming Control Board as the next step if that fails. There is more on this in the "Is It Legit" part of the review.
For anything else, questions about the review, the site or how we operate, you have come to the right place. More about us is on the about page.
| Topic | Response time | |
|---|---|---|
| Editorial corrections, outdated info, broken links | info | Under 48 hours |
| Privacy requests (access, correction, deletion) | info | Up to 30 days |
| Partnerships, press, operator relations | info | 5 to 10 business days |
| Tip-offs on payout problems or T&C changes | info | Under 48 hours |
| General feedback | info | When we can, usually within a week |
At this stage all messages arrive in one inbox and are triaged from there. A clear subject line moves things along, so flag whether it is an editorial correction, a privacy matter or a partnership.
Notice a figure on the Neospin review that seems wrong, out of date or unlike what you saw yourself? Tell us. Point to the section, quote the line, give the right number if you know it, and attach proof where you can, a screenshot, a cashier URL or a chat log. Once verified, a fix is usually published within 48 hours under the editorial policy. Editorial queries reach our reviewer, Darcy Holloway, directly.
Reader tips genuinely help. Between our scheduled re-tests, someone flagging a changed bonus or a dropped payment rail is the most reliable early signal we get that an operator has moved the goalposts.
The Privacy Act 1988 in Australia, and the EU GDPR where it applies, give you the right to see, correct and delete the personal data we hold. Send requests to info with "Privacy" in the subject and expect a reply inside 30 days, in keeping with the GDPR. Exactly what we hold, why, and for how long is laid out on the privacy policy page.
To make a privacy request easy to action, include the email address or addresses you have used, roughly when you were in touch, and what you are asking for, namely access, correction or deletion.
We will happily talk with affiliate teams and the businesses around them, payment providers, game studios, compliance advisers, about how our coverage actually works. What we will not do is sell editorial-looking placements, publish operator-written "reviews" or hand out score bumps. The commercial side is spelled out on the affiliate disclosure page.
Manage an affiliate program for an Australian-facing casino and want a future review on the table? We are open to it, but only after the full two-week procedure in how we test casinos has run its course and the result has been scored under how we rate casinos. An operator we have not tested gets no coverage here.
If the reason you are writing is that gambling has stopped being fun, do not wait on an email reply. Round-the-clock, free and confidential support is available now from Gambling Help Online on 1800 858 858, while BetStop is the national self-exclusion register covering AU-licensed operators. A fuller directory of Australian services is on our responsible gambling page.
